Background
Vitalis, a leading care provider in the Netherlands, is committed to improving the quality of life of elderly residents by integrating advanced technologies. With more than 2,500 employees, the organization provides comprehensive care services, giving seniors the support they need to live comfortably and with dignity. However, like many other care facilities, Vitalis faces significant operational challenges, particularly in managing staffing schedules during frequent and unexpected absences.
Resolving roster failures at Vitalis
The biggest challenge at Vitalis was dealing with daily scheduling disruptions due to unexpected staff absences. On average, the organization faced 20-30 disruptions daily that required immediate attention to ensure continuous and adequate care. The traditional approach to resolving these disruptions was extremely inefficient, taking approximately 1.5 hours of phone calls, messages and emails to fill a single shift. This process was not only time consuming, but also caused a lot of stress and workload for managers and the scheduling department. The inefficiency of the manual process regularly led to bottlenecks, which negatively impacted the organization’s ability to provide consistent, high-quality care to residents.
