A scalable intake solution powered by Agentic AI, without losing the human touch.
- Faster job posting intake at
: Job postings processed in minutes - Less manual work
The AI agent takes care of 70–80% of the repetitive work. - Room for personal interaction
Employees focus on quality, matching, and customer service.
A fragmented landscape of systems and documents
Fast-growing staffing firms recognize the dilemma: every new tender brings additional volume, but not necessarily additional capacity.
Circle8 ran into exactly that challenge. How can you scale up when the volume of requests is increasing, formats vary by client, and contract types are becoming increasingly complex? Much of the behind-the-scenes work remains remarkably manual and takes up valuable employee time. Finding a solution that is both scalable and allows for a people-centered approach is therefore becoming increasingly important.
The challenge of continuing to grow without compromising on quality or personal attention. This required a partner who not only brings technical expertise to the table but also understands how their MSP and staffing operations work. Circle8 found exactly that match in Ciphix. Together, they developed an Agentic AI agent that accelerates, stabilizes, and scales the job intake process—all while maintaining the people-centered approach that is so essential to Circle8.
The challenge: growing without adding complexity
Circle8 is a broker/MSP that puts one thing first: people. In a market where processes are becoming increasingly complex and volumes continue to rise, this calls for deliberate choices in how you organize your services. New tenders, an expanding client base, and changing market demands drive desired growth on the one hand, but also bring additional workload on the other. That is precisely why Circle8 believes it is important to maintain a personal touch in its services.
At the same time, Circle8 noticed something that many fast-growing organizations recognize:
- the number of incoming job postings is rising,
- Labor shortages make scaling up difficult,
- And repetitive administrative tasks take up time and attention that should actually be devoted to customers and talent.
The job posting process was a clear example of this. Requests came in daily via email, PDFs, and a variety of other formats. Employees spent a lot of time opening documents, manually retyping fields, and verifying details.
An earlier attempt using traditional RPA didn’t work: as soon as one customer changed the layout of their PDF, the robot stopped working.
“We’re in the people business. People make the difference, but you have to give them the space to do so.” – Martin Westerhof, Managing Director, Circle8
Circle8 therefore faced one clear challenge: How can we continue to grow without compromising our human-centered approach and without overburdening our operations?
